Coronavirus (COVID-19) Information
Our website, phone lines and shop are open (phone lines 10am-4pm Mon-Fri). Unfortunately some orders may take longer than usual to process but we are working hard to avoid delays. Our thoughts go out to anyone that has been personally impacted, and we hope that you and your families are safe and well.
*** UPDATE June *** - Unfortunately we are still experiencing long delays from suppliers and some deliveries are taking longer than normal.
Terms And Conditions
These Terms and Conditions govern the supply of goods sold by Miles Tool & Machinery Centre, Unit 18 Oxford Road, Pen Mill Trading Estate, Yeovil, BA21 5HR ("we" and "us") to the customer named on the order form provided on our website order form ("you"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
Price & Payment
- The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for carriage as set out in the order form.
- We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.
Delivery & Title
Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature may be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. Most orders to UK will arrive in approx 3 - 7 working days. Spare parts & special order items may take longer (in any case please allow up to 28 days for delivery of any order). If ordering to a destination outside the UK please allow a minimum of 10 working days. You are welcome to contact us to check stock before placing your order. In the unlikely event that you have not received all the goods within 28 days of the date of delivery you must notify us immediately. Any shortages or damages must be reported on the day of delivery.
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.
Cancellation & Returns
- You may cancel your order by giving us notice of cancellation within 30 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the website. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
- On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
- Any postage costs from the original order will not be refunded in the event that you should wish to return any items to us.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
All prices include VAT at 20% subject to changes in taxation.
Miles Tool & Machinery Centre Limited is a limited company registered in England and Wales
Registered number: 1871026
Registered office: Miles Tool & Machinery Centre, Unit 18 Oxford Road, Pen Mill Trading Estate, Yeovil, BA21 5HR
Age Requirements for Specific Goods
Where the law requires a minimum age limit for the purchase of specific goods, you confirm that you are over the required age limit and that delivery will be accepted by a person over the required age limit.
Design and Reproduction
Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from that shown. All products subject to availability.