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Dewalt Warranty Policy & Service Information

[#18] Last update 11 Nov 10
If you have a Dewalt tool in need of repair or servicing please contact us. All repairs are carried out in our workshop in Yeovil, Somerset by trained repair technicians. We can arrange a free collection and return of tools within the warranty period, regardless of where the tool was purchased.

As an authorised Dewalt 5 Star Service agent we are please to carry out all repair work & servicing on all Dewalt power tools and machinery. Dewalt is confident of the quality of its products and offers an outstanding guarantee for professional users of the product. This guarantee statement is in addition to, and in no way prejudices your contractual rights as a professional user, or your statutory rights as a private non-professional user. The guarantee is valid within the territories of the Member States of the European Union and the European Free Trade Area.
 
 
 
 
 
If you are not completely satisfied with the Performance of Your Dewalt product, simply return it within 30 days, complete as purchased, to the point of purchase, for a full refund or exchange. Proof of purchase must be produced. Excludes accessories or spare parts unless failed under warranty.
 
 
 
If you need maintenance or service for your Dewalt product in the 12 months following purchase, it can be undertaken by ourselves free of charge. Proof of purchase must be produced. Includes Labour. Excludes accessories or spare parts unless failed under warranty. Please contact us to arrange the service.

 

If your Dewalt product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, Dewalt guarantees to replace all defective parts free of charge – or at their discretion – replace the unit free of charge provided that:

  • The product has not been misused
  • The product has been subject to fair wear and tear
  • Repairs have not been attempted by unauthorised persons
  • Proof of purchase is produced 
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