Customer Testimonials
I would like to congratulate you for exceptional service. I ordered some abrasive pads yesterday, you let me know the sequence of events by email cumulating in a predicted arival time accurate to within an hour - which was duly kept. I think that this ranks as the best delivery service I could ask for and was well worth the £6.00. When I need other products - I know where to come. Regards
E D - Sep 2010
Thankyou for your E.Mail.Today Wednesday 1st September i received the replacement charger. Many thanks for your prompt attention. You can rest assured i will use your services again and recommend your company to all my friends, With Regards
W S - Aug 2010
Yesterday afternoon I telephoned you at about 4pm and enquired if you had a clamp screw to fix the blade in a Bosch jig-saw. Not only did the person who I spoke to know exactly what I was talking about, you had it in stock, and it arrived in this morning’s post. Not a big order for you, but, important to me as it enabled me to get on with my job this bank holiday weekend. Excellent service! I will tell others!
M F - Aug 2010
To whom it may concern, thank you very much for this speed delivery. I received the parts already yesterday and was able to finish my reconditioned radial arm saw - you guys did a great job! Sincerely,
Mr J M - Aug 2010
Dear MTMC team - Thank you for an excellent service. From the ease of use of your excellent website to the tracking of orders - the attention to detail is impressive. The goods - which are perfect for my needs (fitted the machine without a hitch) - were delivered (very quickly) with the convenience of a tight time window and on the date specified. Superb all round! Many thanks,
Mr J D - Aug 2010
Just a thank you for despatching our order we placed with you promptly! I know it was only a small order, but we will not hesitate to use you again and also recommend your services to family and friends.
K A T - Aug 2010
I am emailing to thank you very much for the quick service, and helpful advice i received when i ordered a part from your company, i received the part the next day and i am really pleased with the service you offered, and will use your firm in the future, thank you once again
L B - Aug 2010
I phoned you a while back and ordered a spool & line pack for my B&D strimmer (the original spool cover had disintegrated). I had meant to email straight away (on receipt of the goods) but I let it slip and the moment passed. Now, a tad late, I've remembered to reply... Many thanks for the service, first class! I ordered the parts one day and they arrived the very next day! Brilliant service, top marks! Good on ya! Wishing you all the very best
D M F - Aug 2010
Once again, you appear to have come to the rescue! The last time I ordered from you, it was to get my Dremel up and running. This time, my Bosch sander. Thanks for being there!
T J V - Aug 2010
Many thanks for sending a replacement Black & Decker hedgetrimmer out in double-quick time, a huge feather-in-your-cap, and much appreciated particularly in these days where 'good service' is not as prevalent as it once was. This service was up in the 'excellent' bracket, that accolade also going to DHL. Much appreciated and many thanks once again.
Mr C L T - Aug 2010
I would like to compliment you and DPD on the best delivery service I have ever experienced - specifically being able to change the delivery date on the day of delivery. Thanks and well done.
Mr B K - July 2010
Thank you for your quick response to my order, the parts arrived today 17/7/10. I must congratulate you on your prompt service and I will recommend you to my friends and family. I will continue to use your company in the future. Once again...thank you very much.
K R S - July 2010
thank you very much for your prompt and efficient service .I am very impressed well done
P C - July 2010
Thank you very much for your prompt reaction to my telephone call and to my e-mails. The sander and sand papers arrived yesterday as promised.
C H - July 2010
many thanks for quick and problem free despatch of my order. I work at a family run diy /garden retailer and can recommend this service to our customers needing B&D spares.
K - June 2010
Hi, Ok, Thanks for getting back to me anyway (most appreciated). You have a wonderful website which i have saved in to my favourite sites should i need any tools or parts i will register with you in the near future. Most Kindest Regards
Y D - June 2010
Brilliant service, hear on Saturday morning. Mower working by mid-day - many thanks.
P S - May 2010
Miles Tools - Order received Saturaday 10.00 - less than 24 hours - amazing !!! Many thanks Your are definitely in my book and recommended
R H - March 2010
Many thanks for swift despatch of the above item. Very pleased with price and completion of order.
Mr N B - Feb 2010
Thank you for your help regarding the parts for the vac. The parts you sent are fine. Your customer service is excellent and have already passed your name on and will do to people needing parts etc. Once again thanks.
Mr A L - Jan 2010
Thanks so much your service has always been excellent we are always impressed, you reply quickly and efficiently as well as being thorough, helpful and pleasant over internet or telephone. A refreshing change!
Ms K C - Jan 2010
We're always quick enough to complain when things go wrong, so here's a compliment on your extremely efficient service. Ordered yesterday morning, and arrived at lunchtime today. Thanks to all concerned.
Mr J B - Jan 2010
Dear sir - I placed an order online on Monday afternoon, for a battery charger for my bosch drill driver. Within a very short time I had three emails two to confirm order and one to say it had been despatched. Despite the weather Royal Mail delivered it yesterday ay 11am in all the snow. I had though my batteries were at fault but thought I would give a new charger a try. Withing 3 hours both batteries were fully charged saving me a replacemetn price of £60 for non bosch products. I'm not a trades man so may never use your service again but I just wanted to say what excellent service it was and have put you in MY Favourites on the PC so I can recommend you to my friends if needed, many thanks.
Mr M M - Jan 2010
Many thanks for my chain saw, blade nice to get such efficient service especially at this time of year. I wish you all a happy and prosperous new year
Mr J P - Dec 2009
Hi Just to confirm that the base unit has arrived safely and is working well. Many thanks for your assistance and understanding with the swap-over from the charging unit. Your customer service has been first class. Many thanks once again. Kind regards
Mr I T - Dec 2009
Dear Sirs May I say how pleased I have been with the efficiency with which my order was dealt. Regards
Mr C B - Oct 2009
It's working again - have placed my order - after all, you were the cheapest I could find. Thanks for sorting this out.
Mr A - Oct 2009
This email to inform you that the parcel did arrive yesterday in perfect state. The longer delaly to reach me is due to strikes at the Belgian Post Office. It's quite the same situation here as yours with the Royal Mail......I shall be delighted to order from you again in future. Kind regards.
Mr P N - Oct 2009
This order arrived safely this morning. Thank you for keeping me informed about delivery of parts to yourselves and prompt dispatch to me when available. A satisfied customer!
S J L - Aug 2009
I would like to place on record my thanks to you and your service agent, Miles Tool & Machinery Centre of Yeovil, for the excellent servive which I have recently received regarding the repair of my Black & Decker Strimmer. Many thanks,
Mr L H - May 2009
Hi there, Many thanks for your assistance is the very speedy repair to my Dremel. I received it back repaired from Bosch yesterday morning. A wonderful service by yourselves and Bosch, congratulations on a job well done. It is pleasant to find that good service can still be found. Once again my thanks. Best regards.
Mr L H - April 2009
I am contacting you to thank you for the excellent service, getting a new spare part for my strimmer. I thought it was going to be a real bother and I would not be able to get the part, but immediately I contacted your firm it was dealt with. The correct part arrived safely a couple of days later and no exorbitant postal charges. Many, many thanks. Good service does still exist. I would recommend your firm to anyone. Regards
I R - Aug 2008
I ordered a switch for my B & D angle grinder on 2/8/08, received it on 3/8/08, fitted it on 4/8/08. Angle grinder now working again. Thank you for the excellent service and the very quick delivery - A company like yours is a pleasure to deal with, it is a pity more companies were not like yours and treat their customers in the manner they deserve. You are based in Yeovil and I am in Caithness, the length of the whole country between us, probably 800 or 900 miles. Thanks again
S M - April 2008
Just thought you might like some positive feedback. Sander backing pad ordered yesterday & arrived this morning so I can carry on with the job straight away. Well done !
Mr A M - Oct 2007
I just thought I would send you an e-mail commending you on your excellent service. I only ordered the parts for my Black & Decker Workmate yesterday afternoon, and they arrived in this mornings post! Many thanks.
Mr D L - June 2007
Received in Spain Tuesday morning Excellent service both you and post offices Thank you
V S - March 2007
Just wanted to say that the part we ordered has arrived and the jig saw is working gain many thanks for the prompt delivery and ease of access on your website, i will recommend you for sure thanks again
Mr T C - Jan 2007
Hi, just a quick line of thanks, very impressed with dealing with you,quick reliable and efficient, I will deal with you again, many thanks, Wayne
W B - June 2006
I would just like to say thank you for the speed of my recent order. I received the goods the following. What an efficient service, well done. I will certainly recommend you to friends and family and i will use your site again if ever i need it. Thanks again.
T K - Jan 2006
Thank you very much for the prompt delivery of my order. As you see I order at 15.10 on Friday 11th and I received my package at 7.55 on Saturday 12th November. Exceptional service like this is very rare these days. Thank you very much
M H - Nov 2005
Thank you very much for the friendly and helpful way in which my recent order for Trend parts was taken over the phone, also for the efficient and prompt delivery. Many Thanks
D M - Oct 2005