Frequently Asked Questions & Help
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| Welcome to Miles Tool & Machinery Centre |
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Founded in 1970, Miles Tool & Machinery
Centre is a family owned, independent company specialising in
power tool & hand tool sales, spares and repairs. Our website
was launched in late September 2005 and has steadily grown to
include a comprehensive product range.
Now, at the start of 2008, we have over 1 million spare parts
available to buy online for most leading brands of tool and
several thousand other lines including hand & power tools,
accessories, machinery, abrasives, blades and many more.
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| Hours of business |
| Monday to Friday |
9.00am - 6.00pm |
| Saturday |
9.00am - 4.00pm |
We are closed on
Sundays and Bank Holidays.
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| Shipping charges & destinations |
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Our delivery charges can be found
here. We currently only ship to the
following destinations,
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia & Herzegowina
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Georgia
- Germany
- Gibraltar
- Greece
- Guernsey
- Hungary
- Iceland
- Ireland
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Malta
- Moldova
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- Turkmenistan
- Turks & Caicos Islands
- Ukraine
- United Kingdom
- Yugoslavia
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| Stock levels & delivery times |
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Whilst we endeavour to keep high
stock levels, sometimes items are delayed due to shortages. Products in stock will be dispatched
the same day. Most orders will arrive in approx 3 - 5 working
days. Spare parts & special order items may take longer (please
allow up to 28 days for delivery). If ordering to a destination
outside the UK please allow a minimum of 10 working days.
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| Returns & refunds |
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You are welcome to return any order
within 30 days of the date of collection or delivery. Please
include a covering letter and copy of the invoice. We shall
issue the refund on receipt of the goods but we are
unable to refund any postage charges. If the goods are faulty or
because of unsuitable substitution by us, we will meet the cost
of return but we ask that you allow us to nominate the carrier.
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| Payment methods |
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For website transactions we use the
payment gateway Worldpay. Using industry standard encryption and
web servers certified by Thawte (a public Certificate
Authority), you can be confident that ordering on our website is
safe and secure. We also accept orders over the telephone and by
post.
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| Spare parts help |
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With such a huge range of spare
parts available we understand that it may be difficult to find
the correct drawing for your model. These tips should help if
you are having difficulties, but as always feel free to contact
us using our contact form. Should you order incorrect spare
parts you are welcome to return them to us (at your cost) for a
refund or replacement.
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| How to find Black & Decker, Dewalt & Elu spare parts |
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These brands normally carry a model number (e.g GW250, DW708 or TGS172) and separate type number (1, 2, 3 etc). Several types of a model may have been available and these often reflect alterations or upgrades that were made. It is therefore often important to check the type number of your product. For example a ‘Dewalt DW707 Type 1’ has different parts to a ‘Dewalt DW707 Type 2’. Normally the type number can be found printed on the rating plate of the product. You can locate the correct drawing by navigating through the categories or searching by model number. Some models numbers have an extra letter on the end (e.g DW997K) so if you are unsuccessful try adding/removing it.
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| How to find Bosch, Skil, Dremel, Atco, Qualcast, Suffolk Punch & Rotozip spare parts |
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These brands normally carry a model number (e.g GSB 14.4, AKE 40 or GSS 280 AE) but also a 10 digit product number (e.g 0601292703 or 0600821868). The 10 digit number is a unique code for a specific model release, so matching this number is the best way to be sure that you are ordering the correct parts for your product. This number can normally be found on the rating plate of the product or printed on the box/case, but the digits may be separated (eg 0 601 292 703). The easiest way to find the correct listing for your model is by entering this 10 digit code in to our search facility (do not use any spaces).
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| How to find Makita spare parts |
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Makita parts can be found by entering the model number into our search facility (e.g BHP451, DPC6410 or 6260D). Some Makita model numbers have an extra letters on the end so if you are unsuccessful try adding/removing them. Makita spare part listings frequently have accessories at the bottom that are not necessarily pictured in the drawing.
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| How to find Festool spare parts |
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Festool products have a model
number (e.g PSB 300 EQ or TS 55 EQ ) and also carry a 6 digit
identification number (e.g 491597 or 485485). These numbers can
be found on the rating plate of the product. We would recommend
matching the 6 digit number as this is a unique identifier.
Entering the 6 digit numbers into our search facility will
return the correct listing.
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